Patient Experience Intelligence for Physician Organizations

The operating system for patient experience intelligence.

Meridian is the intelligence layer for patient experience. It transforms verified post-visit patient feedback into provider benchmarks and executive reporting, giving physician organizations objective visibility into how care is experienced across their network and where operational improvements will have the greatest impact.

Start a Founding Clinical Partnership View sample report

Every participating organization strengthens the benchmark for the entire network through aggregated, de-identified patient experience data.

Patient experience is healthcare's largest unmeasured asset.

Meridian is designed so organizations can begin receiving provider-level executive reporting without replacing existing software or changing clinical workflows.

Privacy-first by design

It analyzes patient-experience signals and operational feedback. It is not an electronic medical record, does not replace clinical systems, and is intended to integrate with existing healthcare workflows while supporting applicable privacy and security requirements.

One verified post-visit signal. Three aligned outcomes. Patients get better information, physicians get actionable feedback and recognition, and the organization gets provider-level intelligence — all from the same source.

Designed for rapid deployment

"How much work is this for my staff?" Almost none.

That's the first question every physician asks — and the honest answer is almost none. Meridian runs in the background on the scheduling and communication tools your practice already uses. No new app for your team or your patients, and minimal staff training.

No EMR replacement

No clinical-record migration

No billing-system changes

No patient app to install

No workflow redesign

Connects to existing scheduling & communication systems

Lightweight onboarding

Executive reporting in weeks, not months

Meridian is designed to analyze patient-experience signals — not replace your EMR, store your clinical records, or disrupt existing workflows.

Who Meridian is for

Built for organizations that need provider-level visibility — without replacing their clinical systems.

Independent physician groups

Single and small-group practices.

Multi-site specialty practices

One brand, many locations.

MSOs

Management services organizations.

PE-backed healthcare platforms

Roll-ups and portfolio companies.

Hospital outpatient networks

Outpatient and ambulatory networks.

How Meridian works

The whole product in five steps.

The trigger

A patient completes a visit.

Branded as your practice

Meridian sends an authorized post-visit experience survey.

Specialty-calibrated

Responses are analyzed using Meridian's methodology.

Like-for-like

Providers are benchmarked against peers within the same specialty.

Monthly & ongoing

Leadership receives dashboards, trend analysis, and operational insights.

app.meridianhealthmd.com

Sample data

91/ 100

Patient experience, at a glance

One clean view of every chair — no new login for your team.

On track

4.8

Avg score

41%

Response rate

Open concerns

Illustrative example only. Sample, fictional data — see the full dashboard below.

Meridian's long-term vision: a standardized analytical framework for patient-experience benchmarking.

Meridian is the operating system for patient experience intelligence — transforming verified post-visit patient feedback into provider benchmarks, executive reporting, and actionable operational insights that help physician organizations improve patient experience before problems become public.

Calibrated cohort by cohort

Why Meridian gets stronger every month

Every participating organization strengthens the benchmark for the entire network through aggregated, de-identified patient experience data.

This is the network effect. The product is not the dashboard — it is the compounding methodology underneath it. Each practice that joins makes Meridian measurably better for all of them. The long-term value of Meridian comes from its proprietary methodology, longitudinal benchmarking models, and continuously expanding specialty-specific patient experience dataset.

1 More practices join
2 More authorized signals accumulate
3 The methodology & models improve
4 Benchmarks & forecasts sharpen
5 The Meridian Index becomes more valuable
6 Creates increasing analytical differentiation over time — which attracts the next practice

The problem we solve: Patients lack standardized information about provider performance. Practices lack structured patient-experience feedback at the provider level. Networks lack longitudinal visibility into which providers are trending well and which are not — until public reviews surface. Meridian addresses all three through standardized analytics.

Meridian in one sentence

Meridian aggregates patient-experience data from your existing systems and transforms it into specialty-specific benchmarking, executive dashboards, and emerging predictive analytics — without replacing your EMR or disrupting clinical workflows.

What Meridian is

✓An AI analytics platform

✓A privacy-first architecture that minimizes custody of clinical records

✓A proprietary benchmarking methodology (the Meridian Methodology™)

✓A provider-level benchmark (with a predictive layer in development)

✓A monthly recognition standard (the Meridian Index)

What Meridian is not

—A system of record

—An EMR, scheduling, or billing replacement

—A custodian of clinical records

—A certifying body in the legal sense

—A review-management platform

Why Meridian is different

Most platforms collect feedback. Meridian turns verified patient-experience signals into benchmarked provider intelligence.

Capability	Podium / Birdeye	Press Ganey	Traditional surveys	Meridian
Provider-level benchmarking	—	◐	◐	✓
Specialty cohort calibration	—	◐	—	✓
Predictive patient-experience trends	—	◐	—	✓ roadmap
Privacy-first · no clinical-record custody	◐	—	◐	✓
Compounding Meridian Index methodology	—	—	—	✓

✓ Full ◐ Partial / limited — Not offered

That is the difference between reputation software and patient-experience infrastructure.

Category comparison reflects Meridian's assessment of typical offerings; capabilities vary by vendor and plan. Predictive patient-experience trends are on Meridian's near-term roadmap, not yet generally available.

Company DNA

Meridian exists to transform patient experience into executive intelligence.

We do not replace EMRs.

We do not replace scheduling systems.

We do not replace billing systems.

We do not become the system of record.

Meridian converts authorized patient-experience signals into standardized benchmarks and predictive intelligence that support physician organizations in making better operational decisions. Every additional participating practice improves benchmark calibration across every specialty, making Meridian more accurate for every customer in the network. That is the identity. That is the architecture. That is what we are building.

Privacy-first architecture

Every other patient-experience tool wants your records. Meridian doesn't. That's the entire reason we can scale where they can't.

Press Ganey, Podium, Birdeye, and every survey vendor in the category positions itself as a data system. They want to host your patient data, your EMR feed, your records. That triggers extended security review, custom BAA negotiation, and procurement cycles that stall most enterprise deployments. Meridian was built differently. We are an analytics platform that runs on signals you already control — not a database that wants your records.

The practice owns the data. Always.

Each Meridian customer remains the sole custodian of its source records. We do not replace the EMR, the billing system, or any system of record. We do not host clinical data.

Built to minimize data custody.

Meridian processes only authorized patient-experience signals on the practice's behalf — analytics, never clinical records. The practice retains audit, access, and termination rights at every step. Formal business-associate terms live on the Security page.

Privacy-first analytics infrastructure.

Purpose-built for physician organizations. Meridian runs analytics and surfaces benchmarks — it does not host clinical records. On termination, the practice receives a full data export within 30 days and Meridian's processing ends.

Designed for rapid, low-friction rollout.

Because Meridian does not take custody of clinical records, deployment across multi-practice networks does not require a custom legal framework. One agreement. One integration. Built for low-friction enterprise rollout.

Privacy-first architecture is why Meridian is designed to deploy quickly where competitors stall for months. But the moat itself is the methodology — a continuously improving model trained on longitudinal patient-experience signals across specialties. Compliance gets us in the door; the methodology is what compounds.

Demo · concept visualization of the Meridian network at full scale

How the trust infrastructure works.

One authorized patient-experience signal — while the practice retains ownership and control of its source records — can power six different downstream uses: executive reports, recruiting intelligence, predictive forecasting, credentialing input, payor analytics, and consumer search. That is the difference between software and infrastructure.

Meridian Intelligence Network

Built to benchmark provider performance across specialty cohorts.

Specialty benchmarks calibrate cohort by cohort · concept visualization · future state

Verified patient encounters

Every visit produces structured, post-visit feedback signal.

Specialty benchmark layer

Provider scored against the right cohort — rheumatologists vs. rheumatologists, not vs. dentists.

Meridian Index published monthly

A monthly analytical benchmark that recognizes providers meeting the published methodology.

Future platform vision

Downstream applications

Board intelligence

Monthly executive report by provider, location, and theme.

Better recruiting

Benchmarked patient-experience performance, not self-reported claims.

Better acquisitions

Pre-deal reputation snapshots for PE and strategic acquirers.

Patient trust

Patients find benchmark-performing providers, not just the loudest 1%.

Credentialing analytics

Verified patient-experience context to inform credentialing review — never a sole or adverse basis.

Insurance & payor data

Provider quality measurement payors can underwrite against.

This picture shows where Meridian is going, not where it is today. Today we run the bottom layer — collecting authorized patient feedback, comparing providers within their specialty, and publishing the monthly benchmark. The rest of the network and the six applications come online as more practices join.

Why now

AI can now analyze longitudinal patient-experience signal at scale.

Five years ago, this was a theoretical capability. Today it is operational.

Healthcare operations are digitized.

Scheduling, billing, and patient communication run on cloud systems Meridian is designed to integrate with quickly.

Enterprise buyers require measurable performance.

PE, health systems, and MSOs increasingly require measurable provider performance for diligence, governance, and recruiting.

Incumbents optimize for review collection, not intelligence.

The category has been served by survey tools where analytics infrastructure belongs.

The problem

In a physician group, patients don't blame one doctor. They blame the brand.

One bad day. One rushed visit. One front-desk mix-up. An angry patient heads straight to Google. The bad review names the practice, not the doctor. Leadership only finds out later, when patients stop calling, referrals slow down, and the reputation the group spent decades building starts to slip.

Unhappy patients post first.

By the time leadership sees a complaint, it's already public. The narrative belongs to whoever was angriest, not to whoever delivered the most care.

Boards have no provider-level visibility.

Leadership can see total visits, total revenue, total complaints. They can't see which specific provider is creating the risk — until Google does it for them.

Excellent care stays invisible.

Most happy patients never post. Only the loudest ones do. A practice's public reputation skews to its worst day, not its real quality of care.

Who Meridian helps

Every person in healthcare loses when reputation is broken. Every person wins when it works.

Most healthcare tools help one group at the expense of another. Meridian is different. Six different groups all win at the same time — patients, doctors, office managers, boards, hospital operators, and recruiters. That alignment is the foundation of the company.

Patients

Make informed healthcare decisions.

Most online reviews are from the angriest 1%. Meridian provides standardized analytical insights from authorized patient-experience signals — so patients can choose with better information.

Physicians

Protect the career you built.

Most doctors never see what their patients actually said. Meridian gives you a clean, verified picture of how you're doing — and a chance to fix small things before they become public reviews.

Practice managers

Surface concerns earlier.

When a patient is unhappy, you can hear about it sooner — rather than only when it has already become a public review. Move from reacting after the fact toward addressing concerns earlier.

Physician boards

See emerging risk earlier.

A monthly board-grade report shows which providers are supporting the practice's reputation and which patterns warrant attention — designed to reduce surprises from public-review channels.

PE & health systems

Provider-level intelligence across the network.

Across 50, 500, or 5,000 providers, see exactly where the reputation risk sits — and act on it before it becomes a valuation problem at the next funding round or acquisition.

Recruiting & onboarding

Benchmark patient-experience performance with real data.

Stop relying on self-reported claims and outdated star ratings. Use a calibrated, third-party measure of patient-experience performance — built from authorized patient-experience signals — to inform recruiting and onboarding. Decision support only — not a basis for adverse credentialing or employment action.

The patient wins. The physician wins. The organization wins. That's the Meridian model.

Six different groups. One simple platform. The same patient feedback that helps a doctor get better also helps a patient pick the right practice, a board do its job, an investor make a fair offer, and a recruiter trust the resume in front of them. That's why Meridian is infrastructure, not just software.

What Meridian does

Four things. Zero new software for your staff.

After each patient visit, Meridian runs in the background. There's no new app for your team or your patients to install. Here's what happens.

Capture verified patient feedback.

Meridian triggers a short text or email after each visit, branded as the practice. Response rates are materially higher than passive public-review channels.

Surface concerns early, through your team first.

Every patient is surveyed on identical terms. When a response signals a poor experience, Meridian flags it to authorized practice personnel promptly so leadership can follow up directly. Any invitation to leave a public review is offered to all patients the same way — Meridian never gates, filters, or steers reviews based on how a patient rated their visit.

AI-generated models estimate emerging performance trends.

Meridian's models estimate emerging provider-performance trends based on historical patient-experience signals — surfacing potential reputation drift, churn, and complaint-escalation patterns earlier than public review channels typically capture them. Leadership gets meaningful lead time to act.

Deliver board-grade analytics, by provider.

Once a practice has completed its first cycle, Meridian produces a clean monthly analytics report showing each provider's Meridian Index, trend, forecasts, and what patients are actually saying — in their own words.

How the AI actually works

Pattern detection across longitudinal patient-experience signals.

Meridian's models analyze longitudinal patient-experience trends, detect recurring themes, identify statistically significant shifts over time, and generate benchmark comparisons across providers within similar specialty cohorts. As more participating organizations contribute authorized data, benchmark calibration improves.

Pattern detection

Meridian's models identify longitudinal patterns across authorized patient-experience signals that are difficult or impossible to detect manually — subtle drift in sentiment, response-rate decay, complaint-cluster formation, scheduling-friction signals, and dozens of weak indicators that compound into early-warning predictors.

Specialty-calibrated benchmarking

Provider scoring is calibrated against the active specialty cohort. The models continuously update as more practices join the network — meaning benchmarks are designed to sharpen with scale as more practices join. This is functional AI, not bolted-on language.

Predictive, not just descriptive

Most analytics tools tell you what happened. Meridian's forecasting layer is designed to surface what is likely to happen next — reputation deterioration risk, patient churn, complaint escalation — using trends in the underlying signals before public review channels typically capture them.

The AI is the technology core of the company. It is what makes Meridian an analytics platform, not a survey tool. It is what compounds with every new practice. Meridian is designed to combine predictive analytics, specialty benchmarking, and a privacy-first architecture in a differentiated way.

Product preview

See exactly what leadership gets.

A clean, board-ready view of patient experience at every chair — and a monthly executive report that lands on the first. Sample data shown is illustrative and fictional; your real dashboards populate from your own pilot data.

app.meridianhealthmd.com / aara-boca-raton

Sample data

Overview

Providers

Themes

Concerns

Report

Good morning, Margaret 👋

Here's the patient experience at AARA Boca Raton — past 7 days.

91/ 100

Meridian Index — practice

Patient-experience benchmark · rheumatology cohort

Illustrative cohort placement

Verified responses

±1.9

95% CI

41%

Response rate

Open concerns

Patient satisfactionOptimal

4.8 / 5.0

▲ 0.2 vs last wk

Response rateHealthy

41%

▲ 6.2% vs last wk

Concern resolutionOptimal

92%

▲ 4% vs last wk

Median response timeFast

4.2 hrs

▼ 0.6 hrs (faster)

Wait-time sentimentWatch

3.9 / 5.0

▼ 0.3 vs last wk

Would recommendOptimal

96%

▲ 1% vs last wk

Verified responsesLast 6 months

FebMarAprMayJunJul

Providers — this week All 5 →

WSDr. W. Sunshine4.9

MRDr. M. Reyes4.7

KPDr. K. Patel4.6

LGDr. L. Greene4.4

RHDr. R. Hahn4.3

What patients mention 71 responses

Felt heard38

Clear explanation27

Friendly staff22

Wait time8

Scheduling4

"Wait was longer than expected, but the doctor was wonderful once I was seen."

Score 6 / 10Dr. R. HahnTheme: wait timeRouted for follow-up · 2 hrs ago

Illustrative example only. Metrics and names shown are fictional and do not represent actual providers or outcomes.

And on the first of every month…

Monthly executive report · AARA · July 2026

Sample · PDF ↓

July 2026 — Patient experience report

Prepared for Dr. William A. Sunshine · AARA Boca Raton · period Jul 1 – Jul 31.

Verified responses▲ 42%

vs June

Concerns caught early7 resolved

before any public review

Avg patient scoreSteady

4.7 / 5

same as June

Verified responses — 6-month trendFeb – Jul 2026

FebMarAprMayJunJul

Patient experience by physician (Meridian Index) 287 responses

Dr. W. Sunshine 78 responses		4.9
Dr. M. Reyes 61 responses		4.7
Dr. K. Patel 62 responses		4.6
Dr. L. Greene 48 responses		4.4
Dr. R. Hahn 38 responses · trend watch		4.3

2 actions warrant attention this month

Wait-time mentions rising on Tue/Wed afternoons. Eight responses referenced front-desk wait. Suggested: review afternoon scheduling load.

Dr. Hahn — two-month softening in scores. Still above cohort, but trending down. Suggested: a private check-in before it surfaces publicly.

Illustrative example only. Metrics and names shown are fictional and do not represent actual providers or outcomes.

These are sample screens, not real numbers — every value is an example of what the product looks like. Your real dashboards and reports populate from your own pilot data once we've calibrated to your practice.

Want this running on your practice?

Start a Founding Clinical Partnership →See the 60-day pilot

What's available today — and what's ahead

A clear line between what runs now and what's on the roadmap.

Available today

Patient-experience surveys
Executive dashboards
Provider benchmarking
Monthly reporting
Trend analytics

In development · future platform vision

Predictive forecasting
Credentialing-support integrations
Recruiting intelligence
API platform
Consumer search integrations

The Meridian Index

An analytical benchmark that recognizes benchmark performance — updated monthly.

Right now, there's no standardized way to benchmark how patients experience their providers. The Meridian Index is Meridian's proprietary benchmark generated from authorized patient-experience data and a published analytical methodology. It is intended to measure patient-experience performance within comparable specialty cohorts, and should not be interpreted as a measure of clinical quality or medical competence. Every Meridian Index is reported with its sample size, 95% confidence interval, and trend — never as a bare number. See how the Index is built →

BENCHMARK

JUL

2026

The Meridian Index recognition mark, July 2026 cycle

A FICO score works because it's an independent, published method everyone trusts — one number that means the same thing to every lender. The Meridian Index is built to be that kind of mark for patient experience — generated from a published methodology, dated to a single cycle, and re-earned every month. It recognizes how patients experience a practice; it is not a verdict on clinical quality.

Calculated by Meridian, not self-claimed.

Practices don't print this mark. Meridian's software analyzes authorized patient-experience signals against the published methodology and recognizes the providers who meet the benchmark for the current cycle.

Dated. Active for one analytical cycle at a time.

Every recognition mark carries the active month and year. It expires on the first of the following month unless the provider continues to meet the published benchmark. No permanent stamps. No coasting on a strong quarter from a year ago.

Calibrated against the specialty cohort.

A rheumatologist is compared to rheumatologists. A dermatologist to dermatologists. As the cohort grows, the analytical benchmark tightens — and the recognition becomes more meaningful.

Distribution roadmap, honestly labeled.

Today the Meridian Index is published and verifiable through Meridian, and may be displayed on practice-owned surfaces. Direct integrations with Google Business Profile, LinkedIn, and Healthgrades are part of Meridian's published roadmap.

How to think about this. An independent organization publishes a measurement methodology, runs the analytics, and recognizes whoever meets the bar that period. The methodology is the asset. Once buyers trust the analytics, the company that produces them becomes the operating layer — not a vendor.

Why this is hard to copy

Five moats stacked together. A combination rarely integrated into a single platform.

Anyone can build a survey tool. What separates Meridian is the combination of what we solve, how easily we deploy, how cleanly we comply, how the methodology compounds, and how the network grows over time. Each is hard on its own. Together, they define the structural advantage.

The moat, in four layers

The Meridian Methodology™

The proprietary, published scoring framework — the core intellectual property.

The longitudinal benchmark dataset

A compounding data advantage that grows with every participating organization.

The AI models

Continuously improving analytics, calibrated against specialty cohorts.

The Meridian Index

The output of the methodology — not the moat itself, but the visible result of it.

Moat 01

The right problem, solved with AI.

No one has built an analytics layer that turns authorized patient-experience signals into structured provider-level intelligence. Star ratings are gamed. Surveys aren't structured. Press Ganey reports on hospitals, not individual providers. Meridian is designed to surface emerging patient-experience patterns before they appear in public reviews.

Moat 02

Lightweight onboarding. Minimal workflow disruption.

Most healthcare software fails on adoption. Meridian connects to systems practices already use, runs in the background, and is designed to require minimal new work from doctors and front-desk teams. That's not a feature — that's why we deploy where competitors stall in pilot.

Moat 03

Compliance architecture by design.

We do not take custody of clinical records. Most patient-experience tools position themselves as data systems, which extends enterprise procurement and security review substantially. Meridian runs analytics on authorized signals under a privacy-first architecture — not as a system of record.

Moat 04

The data network compounds.

Every practice that joins contributes additional authorized signal. More signal sharpens benchmark calibration. A sharper benchmark makes the Meridian Index more valuable. A more valuable Index attracts the next practice. As the network grows, Meridian’s longitudinal data advantage is designed to compound ahead of any new entrant.

Moat 05

The methodology moat.

Years of continuously improving calibration across longitudinal authorized patient-experience signals cannot be recreated by collecting reviews or deploying surveys. A competitor can copy an interface in six months; they cannot copy specialty-specific modeling, longitudinal signal accumulation, or trust earned by a widely-adopted published methodology.

This is the structural advantage. The problem is uniquely solvable through predictive analytics. Deployment is the lowest-friction in the category. The privacy-first architecture is structural — not a feature competitors can add. And the data network compounds with every new practice. That combination is what separates analytics software from genuine category infrastructure.

The market underneath

~50,000

Specialty physician groups in the US

~250,000

Specialty physicians

Multi-B

Annual TAM for the SaaS layer alone

Network applications (recruiting, diligence, credentialing) layered on top

This is not "review software for doctors." It is the patient experience intelligence layer for physician organizations — subscription analytics for physician groups and health systems, with adjacent lines (recruiting, credentialing support, payor analytics, acquisition diligence) built on the same network as it compounds.

2035 vision

The trusted standard for patient experience measurement across physician organizations in the United States.

Built from longitudinal authorized patient-experience signals across the network, processed by Meridian and analyzed against a published methodology. Powering workforce analytics. Credentialing intelligence. Payor benchmarking. Hospital governance. Private equity diligence. Consumer decision support. One published analytical methodology that every part of the healthcare system can rely on.

Trust & security

Built for enterprise security review.

Privacy-first architecture

Designed for HIPAA-aware workflows

Business Associate Agreements where required

U.S.-based support

Encrypted data transmission

Audit logging

Full details, data-retention and deletion policies, and security contact are on the Security page.

The pilot

A 60-day pilot. Real data. No long-term commitment.

For specialty practices and physician groups. 30-day pilot for individual practices, 60-day pilot for groups. Setup is lightweight and designed to be quick, with no new app for your staff to install.

What happens during the pilot

1Import a verified visit list weekly — or connect directly to your scheduling system.

2Send a short post-visit feedback request by text or email — branded as your practice, not Meridian.

3Route patient concerns privately to a practice contact promptly — before frustration reaches public channels.

4Track verified feedback across providers and channels. Any public-review invitation is offered to every patient on the same terms — never filtered by sentiment.

5Deliver an executive intelligence report at the end of the cycle — with measured outcomes, surfaced patterns, and clear recommendations.

Pricing

$300

starting, per provider / month after pilot

$1,500

per month, 5-provider practice

Network

multi-location and PE-backed groups priced separately

The economics

What it costs — and what's at stake.

Pricing is simple and transparent. The value is earlier visibility into patient experience, before issues affect referrals, retention, or reputation.

Annual cost of Meridian

$72,000

Example: 20 providers × $300/month × 12 months — less than one mid-level staff salary.

What's at stake

Referrals · retention · reputation

Lost referral sources, departing high-producing physicians, and public reputation damage are costly to absorb and slow to repair. Meridian is designed to surface the patient-experience signals behind them earlier.

Illustrative examples only. Actual financial outcomes vary by organization.

Book a 20-minute demo →

Why Meridian exists

Patient experience is one of the most important signals in healthcare — and one of the least measured. Today it surfaces mostly through public reviews written by the angriest few, long after a practice could have acted. We built Meridian because we believe patient experience should be measured with the same rigor that finance measures risk and technology measures performance.

Our mission is to give healthcare organizations standardized analytical tools that help improve operations, support physicians, and strengthen patient trust — without taking custody of clinical records or replacing the systems they already rely on.

— Charles Marshall, Founder, Meridian Health

Pilot partners

We're onboarding our first specialty-practice pilots.

“

Early pilot partners help shape the Meridian Methodology™ for their specialty — and become our first named reference customers. Verified pilot quotes and results will appear here as our first cohorts complete their evaluations.

Become a pilot partner

Frequently asked questions

The questions buyers ask first.

Does Meridian replace our EMR?

No. Meridian is an analytics layer, not a system of record. It does not replace your EMR, scheduling, or billing systems, and it does not take custody of clinical records. You retain ownership and control of your source systems.

How long does implementation take?

Implementation is designed to be lightweight. Meridian connects to the scheduling and communication systems you already use, with no new app for your staff or patients to install. Exact timelines depend on your environment and integrations.

Who owns the data?

You do. Healthcare organizations retain ownership and control of their source records and clinical systems. Meridian processes only authorized patient-experience signals on your behalf, and you retain audit, access, and termination rights.

Is a Business Associate Agreement available?

Yes — Meridian can operate under appropriate business-associate terms where required. See the Security page for details.

How are benchmarks calculated?

The Meridian Index is Meridian's proprietary patient-experience benchmark, generated from authorized patient-experience data using a published analytical methodology and calibrated against comparable specialty cohorts. It measures patient-experience performance and is not a measure of clinical quality or medical competence.

What integrations are supported?

Meridian is designed to connect to common cloud-based scheduling and patient-communication systems. Supported integrations are expanding; we'll confirm coverage for your specific stack during a pilot evaluation.

What happens if we cancel?

On termination, the practice receives a full data export within 30 days and Meridian's processing ends. There is no long-term commitment required to run a pilot.

Healthcare standardized billing.

Healthcare standardized medical records.

Patient experience still has no shared standard.

Our vision is to build it.

The operating system for patient experience intelligence.

The patient wins. The physician wins. The organization wins. That's the Meridian model.

Start a Founding Clinical Partnership See the product

Book a 20-minute demo →